Shipping Policy

Order Processing

  • Orders are processed within 1-2 business days, excluding weekends and holidays.

  • You will receive a confirmation email once your order is processed, including tracking information.

2. Shipping Methods and Times

  • PRAELA offers multiple shipping options, including standard and expedited delivery. Estimated delivery times will be displayed at checkout.

  • Standard shipping typically takes 5-7 business days, while expedited options may take 2-3 business days, depending on your location.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be available for orders over a specified amount, as noted on our website.

4. International Shipping

  • PRAELA ships to select international locations. Delivery times and costs vary by destination.

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Address Accuracy

  • Customers are responsible for providing accurate shipping information. PRAELA is not liable for delays or lost shipments due to incorrect or incomplete addresses.

6. Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking information. Use the provided tracking number to monitor the status of your shipment.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at praelacosmetic@gmail.com. We will work with the carrier to resolve the issue promptly.