Shipping Policy
Order Processing
-
Orders are processed within 1-2 business days, excluding weekends and holidays.
-
You will receive a confirmation email once your order is processed, including tracking information.
2. Shipping Methods and Times
-
PRAELA offers multiple shipping options, including standard and expedited delivery. Estimated delivery times will be displayed at checkout.
-
Standard shipping typically takes 5-7 business days, while expedited options may take 2-3 business days, depending on your location.
3. Shipping Costs
-
Shipping costs are calculated at checkout based on your location and selected shipping method.
-
Free shipping may be available for orders over a specified amount, as noted on our website.
4. International Shipping
-
PRAELA ships to select international locations. Delivery times and costs vary by destination.
-
Customers are responsible for any customs duties, taxes, or fees imposed by their country.
5. Address Accuracy
-
Customers are responsible for providing accurate shipping information. PRAELA is not liable for delays or lost shipments due to incorrect or incomplete addresses.
6. Tracking Your Order
-
Once your order is shipped, you will receive an email with tracking information. Use the provided tracking number to monitor the status of your shipment.
7. Lost or Damaged Packages
-
If your package is lost or damaged during transit, please contact us at praelacosmetic@gmail.com. We will work with the carrier to resolve the issue promptly.